Sexuality in Mainstream Hindi Cinema

Sexuality in Mainstream Hindi Cinema Himakshi Ratti Introduction Films as medium of Mass Communication Film communication may be considered as a social process whereby a transmitted signal is received primarily through visual receptors (and, often, sound receptors) and is then treated as a message from which content or meaning is inferred. Film, as a symbolic form, is a process of communication that employs film, the medium, with its technology of optics, emulsions, and cameras, to produce a piece of celluloid with a variable-density silver nitrate surface. It is man who creates film communication. This definition suggests that a piece of film, in and of itself, is meaningless-that meaning exists only in a special social and cognitive relationship between a filmmaker and a viewer. This relationship occurs when a viewer chooses to treat a film not as mere signals triggering perceptual awareness and biological responses, but as message units that have been put together intentionally and from which meaning may be inferred. Cinema is perhaps the mainstream of all art forms, most popular and most accessible, especially in India, a country which produces most number of films in a year compared to any other country (barring Hollywood, perhaps), and a country where we have a large base of cinema-going public. Cinema, more than any other art, has the power to influence people. Therefore, it is very important to understand how the country, its people and its aspirations are represented in the cinema produced in the country. Cinema as a medium of mass communication can be seen at different levels, serving different purposes. It can be an art form, an entertainment, a social document or a social critique. Cinema can be all of these and at the same time be a means to something else – a mirror unto our lives, showing us exactly how we function as society. Mainstream Vs Alternative Cinema Mainstream films can best be defined as commercial films that are made by major entertainment studios or companies that are owned by international media conglomerates. Because of better financing, these films can afford more expensive actors, wide releases or limited releases, and are sold at popular retail stores. This has become known as the studio system. Films made by major studios or companies that are not owned by a media conglomerate but are distributed by a company owned by a media conglomerate are also considered to be mainstream and are often referred to as mainstream independent films. As a mainstream medi um (cinema needs money to be produced. Therefore, it must appeal to the mainstream audience, who will pay at the box office) cinema must, first and foremost, appeal to the mainstream audience. The definition of mainstream varies from society to society, from culture to culture. Broadly, it means representing the prevalent attitudes, values, and practices of a society or group, for example, mainstream morality. A cultural construct, when applied to art, mainstream may mean something that is available to the general public, or something that has ties to corporate or commercial entities. Sexuality in Hindi mainstream films refers to the presentation in motion pictures of sexuality or eroticism and sex acts, including love scenes. Erotic scenes have been presented in films since the silent era of cinematography. Many actors and actresses have exposed at least parts of their bodies or dressed and behaved in ways considered sexually provocative by contemporary standards at some point in their careers. Some films containing sex scenes have been criticized by religious groups or banned by Govt. or both. Sexuality in cinema has been presented in many genres of film; while in some genres sexuality is rarely depicted. Sex in films can be distinguished to a pornographic film and also from nudity in film, nudity can be presented in a sexualized context, for example nudity in naturalism would normally be regarded as non-sexual. In India, the entertainment industry is an important part of modern India and is expressive of Indian society in general. Historically Indian films have lacked the frank depiction of sex; until recently, even kissing scenes were considered taboo. On the other hand rape scenes or showing sexual assault were depicted openly. Currently some Indian states show soft core sexual scenes and nudity in films, while other areas don’t. Mainstream films are still largely catered for the masses of India, however foreign films containing sexuality are watched by Indians because of the same process of glamorization of film entertainment that occurred in Hollywood, Indian cinema, mainly Hindi-speaking Bollywood industry is also beginning to add sexual overtones. A Brief History of Bollywood Sex and Romance Bollywood classics cannot be beaten for their overt romantic tension, where intimate touching was replaced with the poetic, polite innuendo of hot rain and wet clothing. Indians are so reserved about what happens between consenting adults, considering India is the second most populous country in the world. In some ways, however, Hindi film makers have become more relaxed in their attitudes, as younger, Western-influenced generations come of age and make waves in an industry built on tradition. Previously unseen â€Å"taboos† like pre-marital sex, onscreen nudity and even wife-swapping have curiously been passed by the Central Board of Film Certification, the strict watchdog equivalent of the MPAA that has served as a censor since the early ’50s. Gathered below is a look at the landmark moments and trends that have raised eyebrows through Bollywood history. Bollywood in the 70’s and 80’s was becoming westernized. Back then the appearance of a plain white brassiere represented the forbidden nature of onscreen toplessness. An actress wearing just her over-the-shoulder boulder holder who turned out the lights, for instance, would be implying that she would soon be showing her breasts to her lover. If anyone realized the power of such clothed titillation, it was Raj Kapoor, whose films began to push the envelope late in his directorial career. His unparalleled 1973 teen romance â€Å"Bobby† made an overnight pin-up sensation of Dimple Kapadia when she appeared in a bikini, and 1978†²s â€Å"Satyam, Shivam, Sundaram† (which faced an uphill battle with the censor board, and was criticized by some as being exploitative) saw Zeenat Aman in a barely-there sari that defied physics by staying on. His final film, 1985†²s â€Å"Ram Teri Ganga Mali† caused further controversy when 16-year-old star Mandakin i appeared bathing in a waterfall, wearing only a sheer white. Today, bikini babes are far more prevalent in Bollywood culture, and 2000†²s â€Å"Hera Pheri† even depicted male sunbathers in bikinis, mistaken as girls from a distance by the film’s protagonist. Up until the ’50s, if Bollywood stars wanted to express love or even lust onscreen, clasping each other’s hands and staring longingly was about as risquà © as it got. Hugging and light face caressing became the next leap over the following three decades, but it wasn’t until the ’90s that kissing was really acknowledged, let alone done. A woman might lean in for lip service, but would shyly run away before the deal was sealed, or else the actual act would be covered by a veil in the moment before. While this, too, is changing today (superstar actor Aamir Khan even has a kissing clause put in his co-stars’ contracts; if they won’t kiss him, they can’t act opposite him), puckering up can still be contentious. Padmini Kolhapure made headlines when she merely gave Prince Charles a peck on the cheek, and after Aishwarya Rai got intimate with Hrithik Roshan in 2006†²s â€Å"Dhoom 2,† obscenity cases were filed. â€Å"Item numbers,† or highly sexualized, upbeat Bollywood songs with suggestive lyrics and choreography, began popping up in the late ’80s and especially in the ’90s. Designed to arouse, interest in the commercial films they appear in, item numbers are stand-alone showstoppers with no relevance to their movies’ plots, featuring either cameo appearances from famous stars — or more typically, â€Å"item girls.† Here, objectification should not to be confused with the sexy dancers in increasingly revealing clothing have become a little less stigmatized today, as some have used the showcase as a springboard into leading roles. Among the validated thespians, then, comes the notion of â€Å"skin show,† what India ambiguously calls any notion of actresses and even actors now, who are willing to flaunt more than what the conservative standards dictate. Dare-bare performers like Bipasha Basu in ‘Jism’ and the controversially outs poken Mallika Sherawat in ‘Murder’ have achieved notoriety for their scantily clad boundary-pushing alone. Alternative Lifestyles Bollywood plots have certainly progressed, less centered on arranged marriages and more on young urbanites dating and clubbing. But these are still baby steps compared to what has been accustomed to in Western society. India still remains closeted in changing sexual preferences. In 2003 â€Å"Kal No Naa Ho† treated homosexuality with slapstick, and the recent â€Å"Dostana† concerns two fakers in the same vein, but small strides have been made to bring sincerity and open-mindedness to the cinema. In 2005 â€Å"My Brother†¦ Nikhil† subtly brought awareness to the AIDS crisis, but it never could have existed without the hugely controversial 1996 release of Deepa Mehta’s â€Å"Fire,† the first Bollywood film to depict homosexuality. When the latter film opened, there were angry protests and widespread vandalism — movie theaters showing the film were violently stormed, with windows smashed and posters burned. While it’s hard to believ e such intolerance over so little could exist in the modern era. This too needs to be taken into consideration that â€Å"Kabhi Alvida Na Kehna† (which made waves for its dealings in adultery and divorce) and â€Å"Mixed Doubles† (about wife-swapping) were only made in 2006. REVIEW OF LITERATURE SEXUALITY IN HINDI FILMS Kaiser Family Foundation found that Bollywood films such as ‘The Dirty Picture’, ‘Murder 2’ are ahead of all in portraying sexual content on screen. The biggest worry is that the ‘Bollywood’ is considered as the mainstream Indian cinema and one of the best in the world. And when these films despite of having bold content and vulgar story make massive amount of box office collection cause more and more audience to turn towards cinema hall. Today’s film critics are also somehow responsible for this as they acclaim such new way of making Indian films representing bold topics. They appreciate the filmmakers work a lot and boost their confidence for again getting involved into such kind of projects, which the filmmakers think that they are versatile in handling those sensibly. Even the name of the film ‘The Dirty Picture’ sounds very strange and suggests that the film is on adult subject. It is really disastrous when such films ar e broadcasted on television after 2-3 months from its release so that the film gets noticeable to everyone in different classes of the society. Rise of Item songs in movies performed by leading actresses is another example of public display of sexuality.   AUDIENCE PERCEPTION ON SEXUAL CONTENT IN INDIAN CINEMA A journal of the Association for Psychological Science found that, sensation seeking did not entirely explain these effects; the researchers also speculate that adolescents learn specific behaviours from the sexual messages in movies. Many adolescents turn to movies to acquire sexual scripts that offer examples of how to behave when confronted with complicated emotional situations. Mainstream hindi cinema is most widely distributed cinema in India. Representation of sex in mainstream hindi films has veered between the sarcasm, comic and the criminal. Mainstream cinema now has adopted representation of sexuality in more realistic manner and is successful in raising, expressing and suggesting possible solutions to any problems in an effective manner. Sex in stories should be infused in such a way that the society starts accepting it. The authencity and genuinity of sex in real life should be accepted the same way in the films too. The society has grown in so many ways. Indians have embraced the western culture with open arms, but a hesitation still persists among the Indian audience such western trends i.e. sexuality in mainstream cinema. The reality quotient establishes an emotional connect with the audience. Movies containing sexual content create a negative impact on the viewers and on mass media. Still in Indian society, such obscene visuals have many ill effects on people. REASONS FOR INTRODUCTION OF SEXUALITY IN HINDI FILMS OHara said, These movies appear to fundamentally influence their personality through changes in sensation-seeking, which has far-reaching implications for all of their risk-taking behaviours, Movies get publicity out of pornographic content by showing it on screen. The media executives simply use their power to increase their ratings, popularity and to promote their movies. Portrayal of sexuality is used by film makers as a tool in order to appeal or attract maximum audience. Sexual content in films invite controversies which fetch a lot of free publicity for the film. Modern day film makers want the society to be open, frank and practical in their approach. The issues such as rapes, sexual assaults, etc. need to be addressed through mass media and create awareness amongst people. In order to give solutions and address such problems, the society needs to be comfortable with openly discussing and viewing such content. INFLUENCE OF SEXUALITY IN MAINSTREAM CINEMA Rajmeet Ghai points out that, Movies are harming our society .Gone the times when parents and elders were ready to watch the movie with their children! With the more western perspective, it is becoming seamlessly difficult for our culture to accept Hindi movies. Keeping aside the action and drama, the vulgarity depicted knows no bounds. India has always been known for its culture. However it’s rare to find movies based on any culture. Thanks to the media and the hype created of the celebrities personal lives, youngsters get influenced in the wrong way. The movies that depict extreme violence, murder cause mental harm to children. Teenagers become easy fashion victim of the skimpy dresses worn. Most of the movies show extreme drama which may hurt sentiments of people. The comedy movies, most of the times over do the humor by making a mockery of reality. Even though a majority of the movies are extremely entertaining, focus should be on culture, religion, etc. without hurting the sentiments of any community. Against Hindi movies can possibly be the best medium of entertainment. If made well, they can be easily used to educate the society on several issues. India being one of the largest movie producing country and due its wide acceptance, Hindi movies can be easily used to portray India’s art and culture. Most of the country’s population watches Hindi movies; hence it generates revenues rather than harming the society. They can be an excellent source of refreshment for stress. The movies should not always be taken seriously. It is not necessary that each Hindi movie needs to pass some message to society. Violence has existed for years now. Hence blaming the Hindi movies for depicting and encouraging violence is not fair. As a matter of fact, the movies depict that good always wins over evil. METHODOLOGY This chapter describes the methodology adopted for the study of Sexuality in mainstream Hindi Films. In the present day scenario movies and sexuality are inter-related concepts. Movies with sexual content are generally rated higher than those with no sexual content. The current study will make an effort to examine the sexual content shown in hindi films and its effects on its audience and their behavior. The two methods used are: CONTENT ANALYSIS: In this research, both a quantitative and qualitative content analysis has been done to determine the frequency of sexuality being portrayed in mainstream hindi films in the year 2013. All the hit films of 2013 have been calculated quantitatively determining the frequency and nature of instances of showing sexuality in a film. Here, unit of Analysis is any sexual gestures made in the movie. Frequency of portrayal of sex has been measured. This includes the sexual content in only mainstream hit Bollywood films. The qualitative content analysis is to do with the kind of sexual portrayal i.e. is it either to address a serious issue or is it just to titillate the audience n make money. SURVEY: This study explores the use of sexual content in mainstream movies as a communicative strategy among the audience of these movies by employing the cross-sectional survey. Sample- A non-probability sample of 100 people from the city was selected for the purpose of collecting information. Tool of Data Collection- The instrument used for data-collection in survey is a questionnaire. The questionnaire comprises of 12 questions and is designed in order to analyze the respondent’s demographics, their views on present day scenario of films carrying sexual content, their perception of the prevalence of the existing trends.

Role of Blog Marketing in Consumer Decision Making Process

Role of Blog Marketing in Consumer Decision Making Process A FUTURE MARKETING PERSPECTIVE The phenomenon of blogs is growing rapidly and is expected to increase even in a more rapid pace (Technorati, 2006, November 6). As Wright (2006) discuss; blogs provides a new way of communicating with customers, as customers want to be talked with, not to. Companies have newly started to pay attention to this and as a result, the concept of Blog marketing has been born. The use of blogs as a communication tool has the huge importance for companies to understand how consumers use blogs in their decision making. The purpose of this paper is to understand and explore how and why consumers use blogs in their decision making process. Interview technique was used on young adults, as research suggests that this population use blogs the most (Tremayne, 2007). It was identified that consumers use blogs throughout their decision making. Within the consumers decision making, collaborative blogs was mostly used as the consumers because it cover specific topic of interest for the consumers. Consumers were found mainly writing in the blogs when they had knowledge to contribute with or when they needed information that they could not otherwise find in the blogs. It was identified that consumers turned to groups they belonged to, so called normative group, or they turned to groups that they did not belong to, so called comparative groups. These groups influenced the consumer by providing them with knowledge and by giving them positive and negative confirmation on their choice of purchase. However normative groups also persuaded the consumer to buy products in order to belong to the group. Besides this, a pattern of characteristics of the individuals that the consumer blogged with were noticed. Consumers wanted user experiences and thus the vast majority of these individuals they turned to, seemed to be consumers themselves, with relevant product experiences. The consumers also seem to blog more with certain individuals, whose opinions were valued more. These individuals often shared the latest information on products. Lastly it was also identified that consumers seemed to be selective when reading blog posts. The blog posts needed to contain detailed- and up-to-date information. Moreover, consumers wanted blog post to be written by other consumers because they saw them as more credible then companies. The consumers also chose to read blog posts that show similarities between the consumer and the blogger in terms of either usage pattern of product or preference for product choices. INTRODUCTION Ever since the internet was introduced for the general public during the 1990s, people have used it as a source of information. Majority of the population in India use internet in order to get information regarding products and services. However most statistics available does not tell how the consumers use the internet and what kind of information they search for. There are many different sources of information online, for example company web pages, communities, blogs etc. The concept of blogs and blogging is a relatively new phenomenon in todays society and it has not really been explored before. Nevertheless, magazines are today filled with articles on the importance for companies to start blogging and join the communication of the future, if they do not want to loose ground to their competitors (Lindstedt, 2005, November). The major blog search engine, Technorati, shows some interesting facts on the number of blogs and its growth. In October, 2006, Technorati counted 57 million blogs and a growth rate of one hundred thousand new blogs per day. This number is expected to keep growing and double every eight month (Technorati, 2006, November 6). However, when it comes to the number of blogs in India, there is uncertainty. Different articles talk about a wide interval of blogs, starting at around 18,000 (Lindstedt, 2005, August) and counting up to more then hundred thousands (Johansson, 2007). The reason to this wide span is due to the lack of a clear definition on what a blog is and also the fact that the figures are 18 months apart from each other. But the fact is that the tremendous growth of blogs worldwide also is true for India. India contains actors like Twitter, Facebook and MSN spaces whom all contain blogs and allow for a creation of your own blog. As a result of this growth, blog marketing has emerged as a new innovative way to create closer relationship with customers. It has also given the consumers the possibility to discuss amongst each other. Blog marketing allows marketers to establish closer relationships with its segment. Today limited research has been made within the concept of blog marketing. Furthermore, all research that has been conducted has had the focus on how companies can use blogs in order to interact with consumers. Something that has not been considered, and has been taken for granted, is the issue of how consumers use blogs in their decision making. Moreover, how consumers consider the information that is being transmitted on the blog has not yet been explored. The truth could be that consumers use blogs in a way that companies have not thought about. The existing use of blog marketing could thus miss its objectives if companies do not know how their audience perceives it. PROBLEM DISCUSSION The paper focuses on consumer decision making process and tried to explore how consumers use blogs in this process. As there is not so much work done on the area, this increases the importance to conduct such study. Blogs provides a new way of communicating with customers (Wright, 2006). In order to use this communication tool, it is of big importance for companies to understand how consumers use blogs in their decision making. The focus on the consumer decision making process in the context of blog is of importance for several reasons. It is today unclear how and in what stages consumers use blogs in their decision making process. An overview of the literature shows that not much research has been done within this subject. Traditional marketing tools such as advertising, sales promotion etc have different impact in the different stages of the consumer decision making process. But it is unclear what impact blogging has in those stages. By mapping out this information, companies can learn how to use their marketing in a new and innovative way to appeal consumers. Moreover, whatever research is conducted is from company perspective. To be successful in blog marketing, activities needs to be shaped in accordance to consumers blog usage. If companies learn how blogs are used, they can benefit in several ways like they can engage in the viral marketing on the blogs to create knowledge of their products, or can listen on why consumers prefer competitors products. THEORETICAL FRAMEWORK What is Blog? A blog is a web page that contains regularly posted inlays that are archived and arranged in reversed chronological order (Wright 2006). They are user-friendly, inexpensive, self-publication of content for a potentially vast audience on the web. The entries in the blogs are called blog posts. Blogs are more flexible and interactive than previous publication print and digital formats. They contain numerous hyperlinks that are often accompanied by comments regarding the destination of the link. Blogs are designed to be a part of a network where they are connected to each other through links, which are generally related to the content. The readers then have the possibility to comment on the blog posts. Blogosphere is the term used to describe the global network of blog postings. Blogs can be thought of as a gateway to vast sources of information where users may respond to a blogger by sending comments and links to additional information. In this sense, it is fulfilling many needs (Trema yne, 2007). Type of Blogs Diary blog A diary blog is a web based tool that gives the author the possibility to post information for consumption for others. Also, diary blogs gives the reader the possibility to add comments regarding its content; however, this is not applicable for all diary blogs. The authors that are writing on a diary blog all have different opinions regarding things and express their view of whatever they are writing about. This is a demonstration to the personal and dynamic capacity of a diary blog according to Searles and Sifry (2002). Pomerantz and Stutzman, (2006) describes diary blogs as web pages that arranges discrete posts that contains chunks of information that may contain images, multimedia and text. According to Lamshed, Berry and Armstrong (2002) diary blogs are very personal and if the reader does not like the author and his/her opinion, it may not interest them enough to return. The blogger can use the diary blog for personal enjoyment and archive the happenings in their li ves. Collaborative blog It contains information that is posted by several individuals not just one author. In collaborative blogs, readers have the possibility to contribute with links or posts comments, in order to participate with their opinions, answers and questions. Most collaborative blogs focus on a specific topic, and the authors can be both regular people as well as experts within the topic (Holtz and Demopoulos, 2006). The collaborative blogs are an online group created by the bloggers in the blogosphere. These groups have focus on certain topics in order to encourage readers to correspond to each other, which is similar to a normal discussion group. The purpose, according to Lamshed et al. (2002), is to break down the barriers between people and to extend the blog to more than just one author, in order to create a discussion among its members. Collaborative blogs have standard rules about participation in order to avoid development of poor quality content, which do not encoura ge new and current readers to come back on a regular basis. Company blog It include two types of blogs, product and customer service blog. Product blogs can consist of different approaches. One approach is to provide updates about the product so customers can receive the latest information. A second approach is to provide customers with insights and information directly from those who are responsible for the products. A product blog that keeps customers updated can build loyalty to the product and the brand/company. The customer service blog is rather similar to product blogs, but customer service blogs focus completely on issues on the already purchased products. The customer service blogs is a channel in order to address the issues on the products to the customers that have purchased the product (Holtz and Demopoulos, 2006). When the first blogs appeared in the late 1990s, they were primary web pages that contained many links, offering mostly â€Å"personal information† and easy to update. The blogosphere has been expanding rapidly over the last few years. According to the New York Times and Pew Research, nearly one blog per second is created (Tremayne, 2007). The Current Scenario People have blogged long before the term was coined, but the trend gained force with the introduction of automated published systems, especially Blogger at blogger.com. Thousands of people use services such as Blogger to simplify and increase the publishing process. People started using the blogs because they wanted to express themselves about mentioned events. Blogging about events has attracted the attention of the mainstream news media, further contributing to the popularisation and adoption of this new phenomenon of computer mediated communication. Today the blogging in the blogosphere concerns business, for example about markets, customer service, product etc. (Tremayne, 2007). According to the search engine Technorati (2006, November 6) there were more than 57 million blogs available on the internet as of the end of October 2006. Approximately 12% of those blogs had posted comments or links. Research by the Pew Internet and American Life Project presented by Tremayne (2007) also indicates that blog readers today are similar to the early adopters of the internet and other new communication technologies. The bloggers are young, well-educated and more likely to be males. According to Tremayne (2007) the development of blogs seems to follow the traditionally diffusion path of successful new communication technologies and users with great interest in technology. The final step to become a part of the broader public of the internet community is then to shift to the general internet users. The new stage of the development of blogs is the business sector. Business has become a new phase of the communications that appears on the blogosphere today. Bloggers communicate and share information to each other since blogs are the new ways for customers to reach out to the companies. This scenario has made the companies more alert to listen to their customers demands through the blogosphere. Enterprises now have the opportunity to gain new knowledge from the customer and to gain an idea about what the customers are saying about them (Tremayne, 2007). Observations have been done on why internet users connect to blogs. Blogs seem to encourage a sense of community, especially for those who seek more in-depth information than what is available through traditional media. Blog content generally reflects the bias of the blogger, who tends to take one side of an issue. Furthermore it contains a sense of belonging to a group of like-minded individuals. Information seeking is also a reason for accessing blogs. Bloggers provide the latest news and analysis by experts and other with inside knowledge, some of which is glossed over or omitted by the traditional channels. Blog users can also frequently use one certain blog due to they follow a story for a longer period of time than that they would be able to do if the story came from traditional media (Tremayne, 2007). Blog as mode of Communication In business, companies are required to communicate with their customer and have a strategy for the implementation of the chosen approach (Kotler et al. 2005). Communication with customer can take many forms, such as advertising, mailed brochures, sales promotion and personal selling etc. The marketers are often those who conduct this communication. They are often perceived as people with something to sell; they express what is good, great and irresistible with the product/service (Varey 2002). Blog enjoys characteristics of different types of flow of communication like: It enjoys characteristics of One-step flow of communication as: Flow of information from company to the target audience (Fill 1999, Harrell et al 1999, Ottesen 2001). It is non-personal communication since the message is carried without personal involvement by Kotler et al. (2005). All consumers are exposed to the same message at the very same time. It follows the principle of Mass Communication (Fill 1999). It enjoys characteristics of Two-step flow of communication as: In this information goes from the sender to certain receivers, that in turn reach the target audience through interpersonal networks (Fill 1999). Mass communication reaches the target audience, opinion leaders and opinion formers are there to strengthen the influence of the message (Blackwell 2001). Blogs helps the opinion formers and leaders in reaching targets that were missed by the traditional mass communication. It enjoys characteristics of Multiple-step flow of communication as: It overcomes the problem of two-step flow of information that neither allow the information to flow between individuals in the target audience, nor it includes the communication between the original senders, via a consumer, to the opinion leader and then passed on to other consumers. It adds the function of gatekeepers, who are people in a position able to decide whether or not the target audience will be able to take part of the message. Relationship between Blog and Word of mouth (WOM) WOM is defined by (Blackwell et al 2001 p.404) as â€Å"the informal transmission of ideas, comments, opinions, and information between two people, neither one of which is a marketer†. According to them, both the sender and the receiver gains from WOM, which is supported by Fill (1999), who also argues for the above. The benefits for the receiver are rather straight-forward; as they gain lots of information they would not be able to obtain otherwise. The benefits for the sender can be a little vaguer at first glance, but according to both Blackwell et al (2001) and Fill (1999) people like to talk about the purchases for a number of reasons, such as confirmation, satisfaction, status etc; which is what the purpose of blogs. According to Blackwell et al (2001) the affect of WOM has increased rapidly due to Internet. Consumers of today are able to spread the word of something faster and further than ever before. Schindler and Bickart (2005) discuss that the traditional WOM and online WOM differs in the strength of ties between consumers when they are exchanging information between each other. Granovetter (1973) previously argued that the strength of ties between two individuals is a function of the amount of time spent together, the emotional intensity and degree of intimacy in the relationship. Following this discussion, online WOM is characterized by weak ties. Weak ties then provide three possible benefits for the consumer. Friedkin (1982) argues that it first provides a potential input for a decision. Second, consumer information should be more diverse then that coming from stronger ties. Thirdly, it also gives consumers the opportunity to gain access to expertise which they normally would not get access to (Constant, Sproull and Kiesler, 1997). One downside is however, that consumers do not know the motives of the person that provides the online WOM. It can be difficult to access the in formants background and expertise in the topic (Schindler and Bickart, 2005). Consumer Decision Making Process The consumer decision making process provides a general description on how a purchase decision is made. Consumers does not necessarily go through all the stages for all the kinds of decisions they make, and neither do they always go through the stages in the very specific order that is presented below (Blackwell et al 2001). The process consists of mainly five steps (need recognition, information search, evaluation of alternatives, purchase and the post-purchase process) according to most researchers within the field (Blackwell et al. 2001, Statt 1997, Kotler et al. 2005), but there are number of factors that affects the consumer in their purchasing process. Consumer are affected by individual determinants (Blackwell et al., 2001) and physical factors (Harell Frazier, 1999) because they are different, have different experiences and motivations, therefore, they will interpret things differently. Also consumers differ in available resources and knowledge which will further affect thei r decision. Another aspect that affects the consumers is the environmental influences (Blackwell et al., 2001) and societal and social factors (Harell et al., 1999). Here the authors talk about external factors that affect consumer, such as culture, social class and reference groups, but also the influence of the family and other individuals by whom the consumer is affected because every individual strive to some extent â€Å"fit in† heavily affect consumers. Also the information provided by these groups tend to have high credibility, depending on the consumers need to belong. Lastly, consumers are also affected by their degree of involvement (Harell et al. 1999). Involvement is the degree to which the consumers perceive the purchase to be of importance to them, and how complex they find the purchase situation (Blackwell et al 2001). The more complex the purchase, the more effort will be needed from the consumer in order to make a good decision. The involvement in turn affects the way in which consumes will learn about the products. Since a low involvement purchase is fairly routine consumers do not engage in a very extensive information search on the product, they mainly gather their information passively. A high-involvement purchase will demand more from the consumer and they will be more motivated to actively search for information. LITERATURE REVIEW Bickart Schindler (2001) investigated the WOM in online forums on the Internet. They assigned students to look at either corporate web pages or consumer forums about specific products. They found that after one semester, there was a higher interest in the product category for those who used the online discussion forum. They then suggested that a reason for this was because the content posts in the online discussion forums are thought to be more credible and more relevant but also having more empathy among its readers. In another study, Bickart Schindler (2005) tried to explore the consumer use of online WOM. They found three motives for using online WOM a) To gain information on purchase decisions, in which consumer reviews and negative information was of most interest; b) To get support from decision already made in which positive was used most for confirmation of that the right choice have been made; and c) Whether information was searched for fun or not. Another theme they discovered was the evaluation of the content of information in online WOM. They identified, corporate web pages are more biased and untrustworthy. Independent web pages free from corporate marketing, in which detailed information and authentic first person experience was viewed more credible and reliable. A consensus of agreement among consumers in the online WOM also tended to increase the credibility. Finally, they found online WOM disperse more information in all stages of consumer decision-making process. During the nee d recognition, when product was mentioned, it sometimes stimulated interest or problem recognition for the consumer. Other consumers sometimes provide ideas that lead for alternative product to be included, or removed, in the consumer consideration set. Online WOM also suggested important attributes that could influence the criteria of which alternatives are compared. Information from consumers on how alternative rate on those criteria was also of importance when comparing alternatives. After purchase was done, online WOM information could increase the consumers satisfaction of the purchase through positive information. They also discovered that their informants were selective in their information gathering process. This was done to simplify the information but also to help them absorb the information with amount of consumer information about a large area of different products. They continue and suggest that future research should look deeper into what characterise the content in those online WOM consumers choose to read. Bernhad, Bjurling and Ã…hrà ©n (2006) did another study on un-addressed consumer complaints through blogs. They found that the blog is used as a way to express dissatisfaction on companies and their products and services. It is used when the consumer do not get enough amendments from the companies. Blogs then works as a complement to complaints through friends and family, and it is an easy way to ease the consumers experiences and reduce the stress of a distasteful treatment from companies. The consumers have then used blog to warn other consumers on products and companies but also to tell their own story regarding the complaint. Bernhad et al. (2006) discuss that the technical development has reduced the barriers to complain and this had led to increased likelihood to present complains for products of less value. Wallstà ©n (2005) then comes to the conclusion that the collaborative blogs increase the learning process in which people can learn from each other by reading blog pos t. It also gives a shared knowledge base for the participants. In another study by Constant, et al. (1997) weak-tie sources were found to make it harder for consumers to assess the quality of the WOM information they received. Schindler and Bickart (2005) then discuss that the reason for this may be that the consumer do not know the motives of the informant and it may also sometimes be hard to assess the background and expertise in the topic of the informant. RESEARCH METHOD Research approach As the purpose of study is to understand how consumers perceive their own experiences and behaviour which can be best analysed through inductive approach. As this approach allows researcher to have more flexible structure that will permit alternative explanations of the phenomena. This approach is qualitative in nature that begins with data. It develops an empirical generalisation that describes patterns of that data and it seeks to identify or develop a theoretical proposition that is consistent with those patterns (Schutt, 1996). Research Strategy Putting emphasis on the inductive approach, research strategy of the paper is built on an exploratory study, though it also includes a cross-sectional study as interviews were held over a short period of time (Saunders et al. 2003). As the paper does not allow for sufficient time for conducting a longitudinal study and it is not intended to study the effects of change and development of the blogging phenomena on the consumers decision making process, a cross-sectional study is more appropriate. As the purpose of paper is from the consumers perspective, qualitative research method will enable us to get information from the informants and will allow us to understand the meaning that the informants attach to their experiences of blogging. Description is based on the meanings that informants express through words. A qualitative approach will allow getting this non-standardised data without being locked into a standardised set of questions. This is because the nature of the questions will need to be flexible and open-ended in order to explore what emerges during the interview. Furthermore, to get a rich description of this non-standardised data and to get into the thoughts of our informants, the interviews will need to allow a long length of time. Sample selection The sample selection consists of young educated adults; as previous research suggests they use blogs the most. The sample size consisted of nine people within the ages of 21 to 28. Of those nine people, three are females and six are males. Judgement sampling technique was used for identifying the informants who had rich experiences of blogging. The low number of informants can be justified by this as it allows getting a richer description of the phenomena studied. Data collection This primary data has been collected through interviews which are qualitative (semi-structured and in-depth) in nature. Limited research that exists and relates to our study has been used as secondary data. To check the effectiveness of semi-structured interview, two pilot studies were conducted. First semi-structured interview uses too much theoretical jargons that fail in retrieving the information. The second test then avoided the theoretical jargon and explanations. To get a rich description, informants were briefed two days prior on the themes to be covered in the interview. It was ensured that each informant had read the information letter before the interview took place. The informants were interviewed in two different ways -a) 6 informants were interviewed face-to-face in quiet rooms and conversations were recorded; and b) remaining 3 informants were interviewed through Skype because of distance and conversations were again recorded. However, attempt was made to conduct all interviews face-to-face as it enables to establish personal contact which is also important as Saunders et al (2003) argue; qualitative data favours the establishment of personal contact. It was also judged that the face-to-face contact would increase the likelihood of describing and identifying our informants accurately. In all cases, focus was on recording the findings from the interview as the findings emerged naturally. To really understand the informants meanings to their experiences and actions, flexible approach was used within the semi-structured interview. Although questions were bound to the themes, questions were flexible to allow an understanding of the participant. DATA PRESENTATION AND ANALYSIS Data is presented through sectioning each interview individually. Collected raw data was put into categories and themes that emerged from the interview as need is to have a close understanding to our informants. Information collected and compiled under each category will be compared with other categories. This helps in identifying relationships; in discovering key themes, and recognising patterns and trends. Later on, theoretical framework will be applied on those patterns in order to understand it in a new way. Quotes will be made to simplify the meaning and in drawing conclusions. Empirical Findings a) Interview with Reema Sharma: Reema, 25 years old, was interviewed at her office in Jammu and studying at Jammu University. She uses blogs when she wants to buy something new or wants to find out different type of products available. She also uses blogs for reading travel diaries for fun and to be in touch with people she knows. When it comes to blogging about a future purchase, she reads blogs by people who are in the same situation as her and that have experience from the things she is interested in. She blogs travels but sometimes for electronics products and hiking. She has never used blogs actively, she only reads them. The kind of blogs she uses is mainly product blogs, and collaborative blogs, where she can read and learn more. She does not really read the blogs from companies. Rarely she reads a blog and completely changes her mind. The blog can instead make her choose a different brand. Relationship with bloggers: For her, the blogger is just someone whose blog she happens to find. Reema trusts all the information that is written in the blogs, but she explains that the more detailed description on how the product has been used, the more she relies on the inlay. People whose blogs she reads most often posses greater knowledge then her, within the subject. Need and awareness discovered with blogs:Reema agrees that she discovers a lot of new kinds of products, but this has never actually evolved to a need. This has occurred, for example, when she has blogged about hiking gear, she has learned about many new products and the advantaged with those products, but as she is not very experienced in the area, many of those products are just too complicated. However, the blogs she reads regarding travels could actually create a need sometimes. From these blogs she learns more about possible places to travel to which she might visit later in her life she explains. Blogging for information and evaluation of potential purchase: Reema searches for information about experience from others consumers and their opinions. She looks for new things and assesses which of the product will give most value for her money. For her, price is often one of the most important factors affecting her decision. The reason to why she chooses to collect the information from blogs is because she feels that this is the only place where she can learn about peoples experiences and opinions, and also since this information is more neutral then if it would be from a company. When it comes to evaluating products, she mainly uses collaborative blogs in where many people can express their opinions on things. While evaluating the products she mainly stick within one price category that will offer her maximum value of her money. Bloggi Role of Blog Marketing in Consumer Decision Making Process Role of Blog Marketing in Consumer Decision Making Process A FUTURE MARKETING PERSPECTIVE The phenomenon of blogs is growing rapidly and is expected to increase even in a more rapid pace (Technorati, 2006, November 6). As Wright (2006) discuss; blogs provides a new way of communicating with customers, as customers want to be talked with, not to. Companies have newly started to pay attention to this and as a result, the concept of Blog marketing has been born. The use of blogs as a communication tool has the huge importance for companies to understand how consumers use blogs in their decision making. The purpose of this paper is to understand and explore how and why consumers use blogs in their decision making process. Interview technique was used on young adults, as research suggests that this population use blogs the most (Tremayne, 2007). It was identified that consumers use blogs throughout their decision making. Within the consumers decision making, collaborative blogs was mostly used as the consumers because it cover specific topic of interest for the consumers. Consumers were found mainly writing in the blogs when they had knowledge to contribute with or when they needed information that they could not otherwise find in the blogs. It was identified that consumers turned to groups they belonged to, so called normative group, or they turned to groups that they did not belong to, so called comparative groups. These groups influenced the consumer by providing them with knowledge and by giving them positive and negative confirmation on their choice of purchase. However normative groups also persuaded the consumer to buy products in order to belong to the group. Besides this, a pattern of characteristics of the individuals that the consumer blogged with were noticed. Consumers wanted user experiences and thus the vast majority of these individuals they turned to, seemed to be consumers themselves, with relevant product experiences. The consumers also seem to blog more with certain individuals, whose opinions were valued more. These individuals often shared the latest information on products. Lastly it was also identified that consumers seemed to be selective when reading blog posts. The blog posts needed to contain detailed- and up-to-date information. Moreover, consumers wanted blog post to be written by other consumers because they saw them as more credible then companies. The consumers also chose to read blog posts that show similarities between the consumer and the blogger in terms of either usage pattern of product or preference for product choices. INTRODUCTION Ever since the internet was introduced for the general public during the 1990s, people have used it as a source of information. Majority of the population in India use internet in order to get information regarding products and services. However most statistics available does not tell how the consumers use the internet and what kind of information they search for. There are many different sources of information online, for example company web pages, communities, blogs etc. The concept of blogs and blogging is a relatively new phenomenon in todays society and it has not really been explored before. Nevertheless, magazines are today filled with articles on the importance for companies to start blogging and join the communication of the future, if they do not want to loose ground to their competitors (Lindstedt, 2005, November). The major blog search engine, Technorati, shows some interesting facts on the number of blogs and its growth. In October, 2006, Technorati counted 57 million blogs and a growth rate of one hundred thousand new blogs per day. This number is expected to keep growing and double every eight month (Technorati, 2006, November 6). However, when it comes to the number of blogs in India, there is uncertainty. Different articles talk about a wide interval of blogs, starting at around 18,000 (Lindstedt, 2005, August) and counting up to more then hundred thousands (Johansson, 2007). The reason to this wide span is due to the lack of a clear definition on what a blog is and also the fact that the figures are 18 months apart from each other. But the fact is that the tremendous growth of blogs worldwide also is true for India. India contains actors like Twitter, Facebook and MSN spaces whom all contain blogs and allow for a creation of your own blog. As a result of this growth, blog marketing has emerged as a new innovative way to create closer relationship with customers. It has also given the consumers the possibility to discuss amongst each other. Blog marketing allows marketers to establish closer relationships with its segment. Today limited research has been made within the concept of blog marketing. Furthermore, all research that has been conducted has had the focus on how companies can use blogs in order to interact with consumers. Something that has not been considered, and has been taken for granted, is the issue of how consumers use blogs in their decision making. Moreover, how consumers consider the information that is being transmitted on the blog has not yet been explored. The truth could be that consumers use blogs in a way that companies have not thought about. The existing use of blog marketing could thus miss its objectives if companies do not know how their audience perceives it. PROBLEM DISCUSSION The paper focuses on consumer decision making process and tried to explore how consumers use blogs in this process. As there is not so much work done on the area, this increases the importance to conduct such study. Blogs provides a new way of communicating with customers (Wright, 2006). In order to use this communication tool, it is of big importance for companies to understand how consumers use blogs in their decision making. The focus on the consumer decision making process in the context of blog is of importance for several reasons. It is today unclear how and in what stages consumers use blogs in their decision making process. An overview of the literature shows that not much research has been done within this subject. Traditional marketing tools such as advertising, sales promotion etc have different impact in the different stages of the consumer decision making process. But it is unclear what impact blogging has in those stages. By mapping out this information, companies can learn how to use their marketing in a new and innovative way to appeal consumers. Moreover, whatever research is conducted is from company perspective. To be successful in blog marketing, activities needs to be shaped in accordance to consumers blog usage. If companies learn how blogs are used, they can benefit in several ways like they can engage in the viral marketing on the blogs to create knowledge of their products, or can listen on why consumers prefer competitors products. THEORETICAL FRAMEWORK What is Blog? A blog is a web page that contains regularly posted inlays that are archived and arranged in reversed chronological order (Wright 2006). They are user-friendly, inexpensive, self-publication of content for a potentially vast audience on the web. The entries in the blogs are called blog posts. Blogs are more flexible and interactive than previous publication print and digital formats. They contain numerous hyperlinks that are often accompanied by comments regarding the destination of the link. Blogs are designed to be a part of a network where they are connected to each other through links, which are generally related to the content. The readers then have the possibility to comment on the blog posts. Blogosphere is the term used to describe the global network of blog postings. Blogs can be thought of as a gateway to vast sources of information where users may respond to a blogger by sending comments and links to additional information. In this sense, it is fulfilling many needs (Trema yne, 2007). Type of Blogs Diary blog A diary blog is a web based tool that gives the author the possibility to post information for consumption for others. Also, diary blogs gives the reader the possibility to add comments regarding its content; however, this is not applicable for all diary blogs. The authors that are writing on a diary blog all have different opinions regarding things and express their view of whatever they are writing about. This is a demonstration to the personal and dynamic capacity of a diary blog according to Searles and Sifry (2002). Pomerantz and Stutzman, (2006) describes diary blogs as web pages that arranges discrete posts that contains chunks of information that may contain images, multimedia and text. According to Lamshed, Berry and Armstrong (2002) diary blogs are very personal and if the reader does not like the author and his/her opinion, it may not interest them enough to return. The blogger can use the diary blog for personal enjoyment and archive the happenings in their li ves. Collaborative blog It contains information that is posted by several individuals not just one author. In collaborative blogs, readers have the possibility to contribute with links or posts comments, in order to participate with their opinions, answers and questions. Most collaborative blogs focus on a specific topic, and the authors can be both regular people as well as experts within the topic (Holtz and Demopoulos, 2006). The collaborative blogs are an online group created by the bloggers in the blogosphere. These groups have focus on certain topics in order to encourage readers to correspond to each other, which is similar to a normal discussion group. The purpose, according to Lamshed et al. (2002), is to break down the barriers between people and to extend the blog to more than just one author, in order to create a discussion among its members. Collaborative blogs have standard rules about participation in order to avoid development of poor quality content, which do not encoura ge new and current readers to come back on a regular basis. Company blog It include two types of blogs, product and customer service blog. Product blogs can consist of different approaches. One approach is to provide updates about the product so customers can receive the latest information. A second approach is to provide customers with insights and information directly from those who are responsible for the products. A product blog that keeps customers updated can build loyalty to the product and the brand/company. The customer service blog is rather similar to product blogs, but customer service blogs focus completely on issues on the already purchased products. The customer service blogs is a channel in order to address the issues on the products to the customers that have purchased the product (Holtz and Demopoulos, 2006). When the first blogs appeared in the late 1990s, they were primary web pages that contained many links, offering mostly â€Å"personal information† and easy to update. The blogosphere has been expanding rapidly over the last few years. According to the New York Times and Pew Research, nearly one blog per second is created (Tremayne, 2007). The Current Scenario People have blogged long before the term was coined, but the trend gained force with the introduction of automated published systems, especially Blogger at blogger.com. Thousands of people use services such as Blogger to simplify and increase the publishing process. People started using the blogs because they wanted to express themselves about mentioned events. Blogging about events has attracted the attention of the mainstream news media, further contributing to the popularisation and adoption of this new phenomenon of computer mediated communication. Today the blogging in the blogosphere concerns business, for example about markets, customer service, product etc. (Tremayne, 2007). According to the search engine Technorati (2006, November 6) there were more than 57 million blogs available on the internet as of the end of October 2006. Approximately 12% of those blogs had posted comments or links. Research by the Pew Internet and American Life Project presented by Tremayne (2007) also indicates that blog readers today are similar to the early adopters of the internet and other new communication technologies. The bloggers are young, well-educated and more likely to be males. According to Tremayne (2007) the development of blogs seems to follow the traditionally diffusion path of successful new communication technologies and users with great interest in technology. The final step to become a part of the broader public of the internet community is then to shift to the general internet users. The new stage of the development of blogs is the business sector. Business has become a new phase of the communications that appears on the blogosphere today. Bloggers communicate and share information to each other since blogs are the new ways for customers to reach out to the companies. This scenario has made the companies more alert to listen to their customers demands through the blogosphere. Enterprises now have the opportunity to gain new knowledge from the customer and to gain an idea about what the customers are saying about them (Tremayne, 2007). Observations have been done on why internet users connect to blogs. Blogs seem to encourage a sense of community, especially for those who seek more in-depth information than what is available through traditional media. Blog content generally reflects the bias of the blogger, who tends to take one side of an issue. Furthermore it contains a sense of belonging to a group of like-minded individuals. Information seeking is also a reason for accessing blogs. Bloggers provide the latest news and analysis by experts and other with inside knowledge, some of which is glossed over or omitted by the traditional channels. Blog users can also frequently use one certain blog due to they follow a story for a longer period of time than that they would be able to do if the story came from traditional media (Tremayne, 2007). Blog as mode of Communication In business, companies are required to communicate with their customer and have a strategy for the implementation of the chosen approach (Kotler et al. 2005). Communication with customer can take many forms, such as advertising, mailed brochures, sales promotion and personal selling etc. The marketers are often those who conduct this communication. They are often perceived as people with something to sell; they express what is good, great and irresistible with the product/service (Varey 2002). Blog enjoys characteristics of different types of flow of communication like: It enjoys characteristics of One-step flow of communication as: Flow of information from company to the target audience (Fill 1999, Harrell et al 1999, Ottesen 2001). It is non-personal communication since the message is carried without personal involvement by Kotler et al. (2005). All consumers are exposed to the same message at the very same time. It follows the principle of Mass Communication (Fill 1999). It enjoys characteristics of Two-step flow of communication as: In this information goes from the sender to certain receivers, that in turn reach the target audience through interpersonal networks (Fill 1999). Mass communication reaches the target audience, opinion leaders and opinion formers are there to strengthen the influence of the message (Blackwell 2001). Blogs helps the opinion formers and leaders in reaching targets that were missed by the traditional mass communication. It enjoys characteristics of Multiple-step flow of communication as: It overcomes the problem of two-step flow of information that neither allow the information to flow between individuals in the target audience, nor it includes the communication between the original senders, via a consumer, to the opinion leader and then passed on to other consumers. It adds the function of gatekeepers, who are people in a position able to decide whether or not the target audience will be able to take part of the message. Relationship between Blog and Word of mouth (WOM) WOM is defined by (Blackwell et al 2001 p.404) as â€Å"the informal transmission of ideas, comments, opinions, and information between two people, neither one of which is a marketer†. According to them, both the sender and the receiver gains from WOM, which is supported by Fill (1999), who also argues for the above. The benefits for the receiver are rather straight-forward; as they gain lots of information they would not be able to obtain otherwise. The benefits for the sender can be a little vaguer at first glance, but according to both Blackwell et al (2001) and Fill (1999) people like to talk about the purchases for a number of reasons, such as confirmation, satisfaction, status etc; which is what the purpose of blogs. According to Blackwell et al (2001) the affect of WOM has increased rapidly due to Internet. Consumers of today are able to spread the word of something faster and further than ever before. Schindler and Bickart (2005) discuss that the traditional WOM and online WOM differs in the strength of ties between consumers when they are exchanging information between each other. Granovetter (1973) previously argued that the strength of ties between two individuals is a function of the amount of time spent together, the emotional intensity and degree of intimacy in the relationship. Following this discussion, online WOM is characterized by weak ties. Weak ties then provide three possible benefits for the consumer. Friedkin (1982) argues that it first provides a potential input for a decision. Second, consumer information should be more diverse then that coming from stronger ties. Thirdly, it also gives consumers the opportunity to gain access to expertise which they normally would not get access to (Constant, Sproull and Kiesler, 1997). One downside is however, that consumers do not know the motives of the person that provides the online WOM. It can be difficult to access the in formants background and expertise in the topic (Schindler and Bickart, 2005). Consumer Decision Making Process The consumer decision making process provides a general description on how a purchase decision is made. Consumers does not necessarily go through all the stages for all the kinds of decisions they make, and neither do they always go through the stages in the very specific order that is presented below (Blackwell et al 2001). The process consists of mainly five steps (need recognition, information search, evaluation of alternatives, purchase and the post-purchase process) according to most researchers within the field (Blackwell et al. 2001, Statt 1997, Kotler et al. 2005), but there are number of factors that affects the consumer in their purchasing process. Consumer are affected by individual determinants (Blackwell et al., 2001) and physical factors (Harell Frazier, 1999) because they are different, have different experiences and motivations, therefore, they will interpret things differently. Also consumers differ in available resources and knowledge which will further affect thei r decision. Another aspect that affects the consumers is the environmental influences (Blackwell et al., 2001) and societal and social factors (Harell et al., 1999). Here the authors talk about external factors that affect consumer, such as culture, social class and reference groups, but also the influence of the family and other individuals by whom the consumer is affected because every individual strive to some extent â€Å"fit in† heavily affect consumers. Also the information provided by these groups tend to have high credibility, depending on the consumers need to belong. Lastly, consumers are also affected by their degree of involvement (Harell et al. 1999). Involvement is the degree to which the consumers perceive the purchase to be of importance to them, and how complex they find the purchase situation (Blackwell et al 2001). The more complex the purchase, the more effort will be needed from the consumer in order to make a good decision. The involvement in turn affects the way in which consumes will learn about the products. Since a low involvement purchase is fairly routine consumers do not engage in a very extensive information search on the product, they mainly gather their information passively. A high-involvement purchase will demand more from the consumer and they will be more motivated to actively search for information. LITERATURE REVIEW Bickart Schindler (2001) investigated the WOM in online forums on the Internet. They assigned students to look at either corporate web pages or consumer forums about specific products. They found that after one semester, there was a higher interest in the product category for those who used the online discussion forum. They then suggested that a reason for this was because the content posts in the online discussion forums are thought to be more credible and more relevant but also having more empathy among its readers. In another study, Bickart Schindler (2005) tried to explore the consumer use of online WOM. They found three motives for using online WOM a) To gain information on purchase decisions, in which consumer reviews and negative information was of most interest; b) To get support from decision already made in which positive was used most for confirmation of that the right choice have been made; and c) Whether information was searched for fun or not. Another theme they discovered was the evaluation of the content of information in online WOM. They identified, corporate web pages are more biased and untrustworthy. Independent web pages free from corporate marketing, in which detailed information and authentic first person experience was viewed more credible and reliable. A consensus of agreement among consumers in the online WOM also tended to increase the credibility. Finally, they found online WOM disperse more information in all stages of consumer decision-making process. During the nee d recognition, when product was mentioned, it sometimes stimulated interest or problem recognition for the consumer. Other consumers sometimes provide ideas that lead for alternative product to be included, or removed, in the consumer consideration set. Online WOM also suggested important attributes that could influence the criteria of which alternatives are compared. Information from consumers on how alternative rate on those criteria was also of importance when comparing alternatives. After purchase was done, online WOM information could increase the consumers satisfaction of the purchase through positive information. They also discovered that their informants were selective in their information gathering process. This was done to simplify the information but also to help them absorb the information with amount of consumer information about a large area of different products. They continue and suggest that future research should look deeper into what characterise the content in those online WOM consumers choose to read. Bernhad, Bjurling and Ã…hrà ©n (2006) did another study on un-addressed consumer complaints through blogs. They found that the blog is used as a way to express dissatisfaction on companies and their products and services. It is used when the consumer do not get enough amendments from the companies. Blogs then works as a complement to complaints through friends and family, and it is an easy way to ease the consumers experiences and reduce the stress of a distasteful treatment from companies. The consumers have then used blog to warn other consumers on products and companies but also to tell their own story regarding the complaint. Bernhad et al. (2006) discuss that the technical development has reduced the barriers to complain and this had led to increased likelihood to present complains for products of less value. Wallstà ©n (2005) then comes to the conclusion that the collaborative blogs increase the learning process in which people can learn from each other by reading blog pos t. It also gives a shared knowledge base for the participants. In another study by Constant, et al. (1997) weak-tie sources were found to make it harder for consumers to assess the quality of the WOM information they received. Schindler and Bickart (2005) then discuss that the reason for this may be that the consumer do not know the motives of the informant and it may also sometimes be hard to assess the background and expertise in the topic of the informant. RESEARCH METHOD Research approach As the purpose of study is to understand how consumers perceive their own experiences and behaviour which can be best analysed through inductive approach. As this approach allows researcher to have more flexible structure that will permit alternative explanations of the phenomena. This approach is qualitative in nature that begins with data. It develops an empirical generalisation that describes patterns of that data and it seeks to identify or develop a theoretical proposition that is consistent with those patterns (Schutt, 1996). Research Strategy Putting emphasis on the inductive approach, research strategy of the paper is built on an exploratory study, though it also includes a cross-sectional study as interviews were held over a short period of time (Saunders et al. 2003). As the paper does not allow for sufficient time for conducting a longitudinal study and it is not intended to study the effects of change and development of the blogging phenomena on the consumers decision making process, a cross-sectional study is more appropriate. As the purpose of paper is from the consumers perspective, qualitative research method will enable us to get information from the informants and will allow us to understand the meaning that the informants attach to their experiences of blogging. Description is based on the meanings that informants express through words. A qualitative approach will allow getting this non-standardised data without being locked into a standardised set of questions. This is because the nature of the questions will need to be flexible and open-ended in order to explore what emerges during the interview. Furthermore, to get a rich description of this non-standardised data and to get into the thoughts of our informants, the interviews will need to allow a long length of time. Sample selection The sample selection consists of young educated adults; as previous research suggests they use blogs the most. The sample size consisted of nine people within the ages of 21 to 28. Of those nine people, three are females and six are males. Judgement sampling technique was used for identifying the informants who had rich experiences of blogging. The low number of informants can be justified by this as it allows getting a richer description of the phenomena studied. Data collection This primary data has been collected through interviews which are qualitative (semi-structured and in-depth) in nature. Limited research that exists and relates to our study has been used as secondary data. To check the effectiveness of semi-structured interview, two pilot studies were conducted. First semi-structured interview uses too much theoretical jargons that fail in retrieving the information. The second test then avoided the theoretical jargon and explanations. To get a rich description, informants were briefed two days prior on the themes to be covered in the interview. It was ensured that each informant had read the information letter before the interview took place. The informants were interviewed in two different ways -a) 6 informants were interviewed face-to-face in quiet rooms and conversations were recorded; and b) remaining 3 informants were interviewed through Skype because of distance and conversations were again recorded. However, attempt was made to conduct all interviews face-to-face as it enables to establish personal contact which is also important as Saunders et al (2003) argue; qualitative data favours the establishment of personal contact. It was also judged that the face-to-face contact would increase the likelihood of describing and identifying our informants accurately. In all cases, focus was on recording the findings from the interview as the findings emerged naturally. To really understand the informants meanings to their experiences and actions, flexible approach was used within the semi-structured interview. Although questions were bound to the themes, questions were flexible to allow an understanding of the participant. DATA PRESENTATION AND ANALYSIS Data is presented through sectioning each interview individually. Collected raw data was put into categories and themes that emerged from the interview as need is to have a close understanding to our informants. Information collected and compiled under each category will be compared with other categories. This helps in identifying relationships; in discovering key themes, and recognising patterns and trends. Later on, theoretical framework will be applied on those patterns in order to understand it in a new way. Quotes will be made to simplify the meaning and in drawing conclusions. Empirical Findings a) Interview with Reema Sharma: Reema, 25 years old, was interviewed at her office in Jammu and studying at Jammu University. She uses blogs when she wants to buy something new or wants to find out different type of products available. She also uses blogs for reading travel diaries for fun and to be in touch with people she knows. When it comes to blogging about a future purchase, she reads blogs by people who are in the same situation as her and that have experience from the things she is interested in. She blogs travels but sometimes for electronics products and hiking. She has never used blogs actively, she only reads them. The kind of blogs she uses is mainly product blogs, and collaborative blogs, where she can read and learn more. She does not really read the blogs from companies. Rarely she reads a blog and completely changes her mind. The blog can instead make her choose a different brand. Relationship with bloggers: For her, the blogger is just someone whose blog she happens to find. Reema trusts all the information that is written in the blogs, but she explains that the more detailed description on how the product has been used, the more she relies on the inlay. People whose blogs she reads most often posses greater knowledge then her, within the subject. Need and awareness discovered with blogs:Reema agrees that she discovers a lot of new kinds of products, but this has never actually evolved to a need. This has occurred, for example, when she has blogged about hiking gear, she has learned about many new products and the advantaged with those products, but as she is not very experienced in the area, many of those products are just too complicated. However, the blogs she reads regarding travels could actually create a need sometimes. From these blogs she learns more about possible places to travel to which she might visit later in her life she explains. Blogging for information and evaluation of potential purchase: Reema searches for information about experience from others consumers and their opinions. She looks for new things and assesses which of the product will give most value for her money. For her, price is often one of the most important factors affecting her decision. The reason to why she chooses to collect the information from blogs is because she feels that this is the only place where she can learn about peoples experiences and opinions, and also since this information is more neutral then if it would be from a company. When it comes to evaluating products, she mainly uses collaborative blogs in where many people can express their opinions on things. While evaluating the products she mainly stick within one price category that will offer her maximum value of her money. Bloggi

Macbeths Guilt Essay -- Macbeth essays

Characters in the Shakespearean tragedy Macbeth scarcely feel guilt - with two exceptions: Macbeth and Lady Macbeth. In this essay let's consider their guilt-problem. In his book, On the Design of Shakespearean Tragedy, H. S. Wilson comments regarding the guilt of the protagonist: It is a subtler thing which constitutes the chief fascination that the play exercises upon us - this fear Macbeth feels, a fear not fully defined, for him or for us, a terrible anxiety that is a sense of guilt without becoming (recognizably, at least) a sense of sin. It is not a sense of sin because he refuses to recognize such a category; and, in his stubbornness, his savage defiance, it drives him on to more and more terrible acts. (74) Blanche Coles states in Shakespeare's Four Giants that, regarding guilt in the play: Â   Briefly stated, and with elaborations to follow, Macbeth is the story of a kindly, upright man who was incited and goaded, by the woman he deeply loved, into committing a murder and then, because of his sensitive nature, was unable to bear the heavy burden of guilt that descended upon him as a result of that murder. (37) Â   A.C. Bradley in Shakespearean Tragedy demonstrates the guilt of Macbeth from the very beginning: Â   Precisely how far his mind was guilty may be a question; but no innocent man would have started, as he did, with a start of fear at the mere prophecy of a crown, or have conceived thereupon immediately the thought of murder. Either this thought was not new to him, or he had cherished at least some vaguer dishonourable dream, the instantaneous recurrence of which, at the moment of his hearing of prophecy, revealed to him an inward and terrifying guilt. (316) Â   In "Memoranda: R... ...1957. Â   Frye, Northrop. Fools of Time: Studies in Shakespearean Tragedy. Toronto, Canada: University of Toronto Press, 1967. Â   Kemble, Fanny. "Lady Macbeth." Macmillan's Magazine, 17 (February 1868), p. 354-61. Rpt. in Women Reading Shakespeare 1660-1900. Ann Thompson and Sasha Roberts, eds. Manchester, UK: Manchester University Press, 1997. Â   Shakespeare, William. The Tragedy of Macbeth. http://chemicool.com/Shakespeare/macbeth/full.html, no lin. Â   Siddons, Sarah. "Memoranda: Remarks on the Character of Lady Macbeth." The Life of Mrs. Siddons. Thomas Campbell. London: Effingham Wilson, 1834. Rpt. in Women Reading Shakespeare 1660-1900. Ann Thompson and Sasha Roberts, eds. Manchester, UK: Manchester University Press, 1997. Â   Wilson, H. S. On the Design of Shakespearean Tragedy. Toronto, Canada: University of Toronto Press, 1957.

The Complex Moral Issue of Stem Cell Research Essays -- Biology Biolog

The Complex Moral Issue of Stem Cell Research Works Cited Missing For Sale: One small miracle in a bassinet. Will cure AIDS, cancer, acne, possibly bad breath and athletes foot. Limited supply only, so call and reserve your miracle cure now, a.k.a. Human Fetus. Only a couple of years ago the ad above would have seemed like something from a science fiction novel. However, now the pages of that novel are coming to life. In 1998, James Thompson, a biology student from the University of Wisconsin, isolated the first embryonic stem cell. Contrary to the sound of its name, a stem cell is actually a human fetus that has been aborted and allowed to "develop for up to twelve days or until he is about 100 cells big" (Sullenger). Scientists are now conducting research on these stem cell lines. A stem cell line comes directly from a single embryo. After that line is fully developed "it can reproduce indefinitely, allowing hundreds of researchers to work with cells from a single line" (Meckler). As of right now, there are only 64 stem cell lines existing i n the United States. Out of those 64, only 24 or 25 are fully developed and ready for research. The research done on these cells is meant to find cures for diseases such as Leukemia, AIDS and other forms of cancer. There are many controversies concerning this area of research. The main one is whether or not the research done on human fetuses is a violation of a human being’s life. The ones who say that it is not a violation believe that life doesn’t start until the day of birth. On the other hand, those who do believe it is a violation say that the life of a human begins the minute they are conceived. In order to obtain the stem cells, researchers must get the cells from an abor... ...cures for all sorts of ills, from diabetes and heart disease to Alzheimer’s -all without taking a single additional embryo" (Lemonick). On the other hand, there was still the issue of whether it’s morally right to kill a human in experiamentation. To many, it seems like a waste for scientists to create stem cells only to do experiments on them, and then get rid of them when they are done, "in effect, these humanistic apologists have created an entire group of throw-away people, whose lives only have meaning in how they can serve the rest of humanity" (Sullenger). This is one issue that won’t be easily resolved, and it may never come down to being able to order a miracle cure over the tv. We live in an age of scientific discovery, and with that, anything is possible. There might even be a way for people to agree on the moral issues of the subject in the future.

Essays --

Photography involves using a camera to capture stunning images. Photographers are the one that takes those images. These images can range from different animals, plants, people, events, places, or just about anything else you can see. There are many kinds of photographers each focusing on a certain area of photography. For example a portrait photographer takes professional photographs of individuals or a group of people and usually work in their own studio while nature photographer takes pictures of all aspects of nature including plants and animals and usually work outdoors.A photographer main job is taking pictures but they also have many other responsibilities leading to it depending on what kind of photographer they are.Their responsibilities usually includes talking to clients about a job, research and selecting sites for shoots, working with other professional to take the best images possible such as a lighting director, prepare for shoot such as arranging still life products,p rops,objects,editing and fixing up image they took, keeping updated on new method and technology in th...

Cavleta Dining Services, Inc: A Recipe for Growth? Essay

What role (if any) have Calveta’s values played in the organization’s success? Calveta’s values played a significant role in the business’ success. He motivates and empowers the members of the staff. Antonio ensured that staff members viewed themselves as valued members of the organization and understands that their job is to take care of their clients, respectfully. The same approach was used with the clients ensuring them that the goal of the organization was to fully take care of their needs 2.Does Calveta’s operating approach offer a sustainable competitive advantage? Calveta’s current operating approach offers a sustainable competitive advantage. Calveta empowered employees to achieve their fullest potential. It was stated that in concept that the employees are the most important capital in the company and in order to uphold that concept the company invested in their employees and offered growth potential. Promote from within culture was evident at Calveta. 3.Why haven’t other food service providers copied Calveta’s approach? Antonio Calveta’s approach is the base for his organization. He worked hard to maintain the mission of the company. As a result of this, it would be difficult to duplicate his approach. The goal of the majority of companies is to make a high profit and that’s all that they would work towards. However, Calveta’s promise to deliver fresh products and provide great service creates a good profit margin without it being their focus. Calveta’s approach is costly to them but it works and produces a profit. Most other companies would not utilize such methods for fear of losing their profits. 4.Given Calveta’s communication and internal organizational challenges, how important will training and development be to maintaining growth and culture? Training and professional development are key to the maintenance of any company’s growth and culture. Leaders of any strong company should realize that improving skill set, increasing knowledge, and employees’ job satisfaction are important to the positive growth of the company. Providing training and development provides opportunities for workers to gain managerial skills and gain managerial skills and gain upward mobility in the company. 5.Calveta’s fifth goal is profitable growth. Goals one through four are more ethical in nature. Is goal five inconsistent with the first four? I believe that the fifth goal is consistent with the first set of goals. Goals one through four focuses on the clients and the employees, which are aligned to the company’s vision and mission. Once goals one through four are achieved, then goal five will automatically be attained because with increased clients, comes increased profits. 6.How, if at all, should Calveta’s organizational structure be changed to resolve communication issues, preserve the company’s culture, and support future growth? An internal survey usually is a useful tool to gauge employees’ dissatisfaction. From the collection of data, an action plan needs to be put in place to address the levels of dissatisfaction. In order to safeguard the company’s culture and support future growth, Calveta must achieve an acceptable level of communication among its units and departments’ heads. Restructuring will be an advantageous way of maintaining the Antonio’s way of culture. Effective cross-boundary work and collaboration required for dealing with complexity and change is required. Increasing engagement within the top leadership team and employees will help the company grow. 7.Should Frank Calveta move forward with an expansion into the hospital sector? With the proposed acquisition? Due to the current financial situation with the company the expansion into the hospital sector should be put on hold at this time. The expansion into the hospital industry should be proposal for a goal for future growth possibility. The proposed acqusitions advantages are ripe for expanding however, Calveta needs to clear up its financial and business issues before expanding with GSD.

Nutrition Log Reflection

In addition to the lack of fats that I was consuming on day one, my milk intake was Daly rather low as well. Although, this TLD come quite as a surprise to me, because I tend to be lactose intolerant at times, and don't always necessarily lean towards foods containing dairy. However, since I have learned the importance of the vital nutrients found in dairy products such as calcium, potassium, Vitamin D, and protein, I have decided to take calcium supplements as a start.Also, I have decided to incorporate more lactose- free alternatives Into my diet such as low-fat cheese, and low-fat yogurt. In contrast to my seemingly deficient Intake of total fats on day one. I seemed to eve made up for my lack thereof by surpassing my recommended intake by 24. 6% on day two. Needless to say, that could not have been good for my health, considering that the majority of the fats ingested that day were the non-good ones. My intake of total calories from saturated fats was supposed to be less than 10% , I exceeded the recommendation by 3. 6%.In order to decrease the amounts of saturated fats that I consume from now on, I am going to choose foods with less or no saturated fat thereby helping myself malting blood cholesterol levels within a normal range, and decreasing my risk for heart disease. In spite of all of the negative aspects of the foods that I had consumed during the three days of logging, I am happy to say that there were a few areas that I met the recommendations of. For example, on day three, my sodium intake was only (and I say only loosely) 1 882 MGM, even though the upper limit recommendation for me Is 2300 MGM.This was more of a personal triumph for me, considering that I am well aware of the fact that I only need 500 MGM of sodium a day to survive. Nevertheless, I always thought that I was consuming well above the upper limit recommendation, and was quite pleased with my findings regardless. In addition to my lower sodium consumption, I was also happy to discover that my diet was well under the recommended limit for cholesterol, not only on day three, but all of the days.In conclusion, I found that this assignment was highly beneficial not only for my health, but also because of the extra knowledge It helped me obtain to help me create and maintain a better lifestyle for myself. What stood out to me in particular were my fluctuations of total fat and saturated fat intakes. One of my goals is to try and sustain a healthy balance of the two, and making sure that I include more of the DOD fats that help lower OLD cholesterol, and help raise HAD cholesterol.